Operations
This is my work experience as Operations Manager
My parents ran an ice cream shop, which means that I was raised by Operation Managers. They are a living example that hard work, productivity and seeking continuous improvement leads to success. In any event, it was Joaquim Frances, former CEO of Porcelanosa USA, who taught me the recipe I’ve used ever since:
Cut Expenses
This helps conveying a sense of urgency and also yields quick wins.
Processes
Improve processes and create new ones to guarantee service quality.
Sell more
Sell, cross-sell, and increase margins to generate more profits.
Empower
Get better and make people around you even better.
Operations Timeline
My professional experience
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Nov 2011 - Oct 2014
Meriendacena Producciones
Marketing and Operations Manager
Along with comedian David Guapo, I ran a company that produced live shows -Meriendacena Producciones- and also an IT venture -I like IT Solutions- that provided events ticketing and ecommerce solutions. -
Aug 2008 - Jan 2012
Sun Palace Albir Hotel & SPA
Marketing, Sales and Operations Manager
My family runs this 216-room hotel. I helped jump starting it. -
Jan 2006 - Jul 2008
Porcelanosa USA
Marketing Director
At Porcelanosa USA my team was in charge of Marketing and Communications, but also sales training, product management, and new openings. Therefore, we dealt with operations on a daily basis.