This is my work experience as Operations Manager
My parents ran an ice cream shop, which means that I was raised by Operation Managers. They are a living example that hard work, productivity and seeking continuous improvement leads to success. In any event, it was Joaquim Frances, former CEO of Porcelanosa USA, who taught me the recipe I’ve used ever since:
This helps conveying a sense of urgency and also yields quick wins.
Improve processes and create new ones to guarantee service quality.
Sell, cross-sell, and increase margins to generate more profits.
Get better and make people around you even better.
My professional experience
Nov 2011 - Oct 2014
Marketing and Operations ManagerAlong with comedian David Guapo, I ran a company that produced live shows -Meriendacena Producciones- and also an IT venture -I like IT Solutions- that provided events ticketing and ecommerce solutions.
Aug 2008 - Jan 2012
Sun Palace Albir Hotel & SPA
Marketing, Sales and Operations ManagerMy family runs this 216-room hotel. I helped jump starting it.
Jan 2006 - Jul 2008
Marketing DirectorAt Porcelanosa USA my team was in charge of Marketing and Communications, but also sales training, product management, and new openings. Therefore, we dealt with operations on a daily basis.